Legal

Privacy Policy

Last Updated: February 14, 2026

Welcome to Pure Serenity Spa. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa, use our website, or interact with our services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you book an appointment, visit our spa, or interact with our website:

Full name, phone number, and email address

Booking preferences, service selections, and appointment history

Health-related information voluntarily provided for treatment customisation

Payment and billing information processed through secure payment gateways

Device information, IP address, and browsing behaviour collected via cookies

2. Use of Information

We use your personal information for the following purposes:

To process and manage your spa bookings and appointments

To personalise your spa experience based on your preferences and health information

To communicate appointment confirmations, reminders, and updates

To send promotional offers and newsletters (with your consent)

To improve our services, website functionality, and customer experience

To comply with legal obligations and resolve disputes

3. Data Protection

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, restricted access to personal data, and regular security audits. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionalities. We use cookies for essential site operations, analytics and performance monitoring, and remembering your preferences.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements

With payment processors for secure transaction handling

When required by law, regulation, or legal process

To protect the rights, property, or safety of Pure Serenity Spa, our clients, or others

6. Your Rights

You have the following rights regarding your personal information:

Right to access and obtain a copy of your personal data

Right to request correction of inaccurate or incomplete data

Right to request deletion of your personal data, subject to legal obligations

Right to opt out of marketing communications at any time

Right to withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pure Serenity Spa

Indiranagar, Bangalore, India

pureserenityspa858@gmail.com

063623 33340